Privacy Policy

1. Introduction

At Akashi Designs, we respect the trust you place in us when you visit our website, contact us, request customization, create an order, purchase a digital house plan package, or download files.

This Privacy Policy explains how we collect, use, protect, store, share, and retain information when you use akashidesigns.com and related Akashi Designs services.

By using this website, submitting information, creating an account, requesting a quote, or completing a purchase, you agree to the practices described in this Privacy Policy.

2. Information You Provide

We collect information that you voluntarily provide through contact forms, customization request forms, checkout forms, account forms, support requests, email communication, WhatsApp communication, and other customer interactions.

This information may include your name, email address, phone number, billing details, project notes, customization requirements, plan preferences, order details, payment reference information, support messages, and any files, sketches, images, or references you submit to us.

You are responsible for providing true, accurate, current, and complete information. If information is inaccurate, incomplete, suspicious, or outdated, Akashi Designs may be unable to process orders, deliver downloads, provide support, or complete customization requests.

3. Payment Information

Akashi Designs does not collect or store your full credit card, debit card, CVV, or complete payment credential information on its own servers.

Payments are processed through third-party payment providers available at checkout. These providers process payment information according to their own security standards, legal obligations, and privacy policies.

Akashi Designs may receive payment-related information needed to process your order, such as transaction status, order number, invoice details, customer email, amount paid, currency, payment reference, refund status, and payment confirmation data.

4. Information Collected Automatically

When you visit our website, certain technical information may be collected automatically, including your IP address, browser type, device type, pages viewed, referring pages, approximate location, session activity, errors, and usage patterns.

This information helps us understand how visitors use the website, improve site performance, troubleshoot problems, prevent fraud, protect checkout and download systems, and improve the buying experience.

Some automatically collected information may be gathered through cookies, analytics tools, security tools, server logs, pixels, tags, or similar technologies.

5. Cookies and Similar Technologies

Akashi Designs may use cookies, pixels, tags, analytics tools, and similar technologies to support website functionality and improve your experience.

Cookies may help the website remember cart activity, recently viewed plans, saved preferences, checkout progress, login sessions, security settings, and website performance information.

Cookies do not allow us to access confidential files on your device. They are not spyware.

Most browsers accept cookies automatically, but you can adjust your browser settings to refuse or delete cookies. If cookies are disabled, some website features such as cart, checkout, account access, saved preferences, download access, or recently viewed plans may not function properly.

6. How We Use Your Information

We use customer information to respond to enquiries, prepare quotes, process orders, confirm payments, deliver purchased digital products, provide download access, send invoices, support customization requests, provide customer service, and communicate about your project.

We may also use information to improve website performance, personalize your experience, detect fraud, prevent unauthorized downloads, protect intellectual property, maintain security, manage customer support, improve products, and send service-related emails.

Where permitted, we may send marketing or promotional communications. You may unsubscribe from marketing emails where an unsubscribe option is provided, or contact us to update your communication preferences.

7. Email Communications and Notices

We may send emails related to enquiries, quotes, checkout, order confirmation, payment status, download delivery, invoices, refunds, customization requests, account activity, policy updates, and support.

Some email systems may provide delivery, open, click, or engagement information that helps us improve customer communication and confirm whether important messages are being received.

You are responsible for providing a correct email address, maintaining access to that email account, and checking spam, junk, promotions, or filtered folders for order confirmations, invoices, download links, and legal notices.

If you provide an incorrect email address, Akashi Designs may be unable to deliver your download links, invoices, support responses, or policy notices on time.

8. WhatsApp, Phone, and Direct Communication

If you contact Akashi Designs by phone, WhatsApp, text message, or another direct communication channel, we may use the information you provide to respond to your enquiry, verify an order, provide support, discuss customization, or resolve a customer issue.

Messages sent through third-party communication platforms may also be subject to the privacy policies and terms of those platforms.

You should avoid sending highly sensitive personal information through informal communication channels unless it is necessary for your request.

9. Public Submissions, Reviews, and Testimonials

If Akashi Designs allows reviews, testimonials, comments, public feedback, social media interaction, or other public submissions, information you submit may be visible to other users or the public.

You are responsible for the legality, accuracy, and appropriateness of any public submission you provide.

Unless expressly agreed in writing, public reviews, testimonials, comments, general suggestions, and feedback are not treated as confidential.

Akashi Designs may use customer feedback, testimonials, reviews, and non-confidential suggestions to improve products, customer experience, website content, marketing, and services, subject to applicable law.

10. Customer Files and Project Materials

Customers may submit sketches, site notes, inspiration images, layout preferences, customization instructions, project briefs, or other materials when requesting support or modifications.

We use these materials to understand your request, prepare quotes, assess feasibility, provide customization support, communicate with you, and deliver services.

You should only submit materials that you have the right to share. Do not submit third-party copyrighted materials, private documents, or confidential information unless you have permission and the material is necessary for your project.

11. Sharing of Information

We do not sell, rent, or trade your personal information for unrelated commercial purposes.

We may share information with trusted service providers who help us operate the website, process payments, deliver emails, host files, store data, manage orders, provide analytics, prevent fraud, secure the website, support customer service, or deliver digital products.

These service providers may access only the information needed to perform their functions and should not use it for unrelated purposes.

We may also share information where necessary to complete a transaction, verify payment, deliver files, process refunds, respond to disputes, handle chargebacks, protect our rights, or comply with legal obligations.

12. Third-Party Websites, Platforms, and Services

Our website may contain links to third-party websites, payment processors, social media pages, video platforms, review platforms, embedded services, analytics providers, or external tools.

Those third parties operate under their own privacy policies, security practices, cookie rules, and terms of use.

Akashi Designs is not responsible for the privacy practices, content, security, availability, accuracy, policies, errors, actions, or omissions of external websites or third-party service providers.

Your use of third-party websites and platforms is at your own discretion and may be governed by their own terms and privacy policies.

13. Legal Protection and Safety

We may disclose information where necessary to comply with the law, respond to lawful requests, enforce our terms, protect Akashi Designs’ rights, prevent fraud, investigate suspicious activity, resolve disputes, or protect the safety of our customers, business, website, payment systems, intellectual property, or others.

This may include sharing information with professional advisers, payment processors, fraud prevention services, hosting providers, email providers, security providers, legal advisers, enforcement platforms, or relevant authorities where appropriate.

14. Security of Your Information

We take reasonable steps to protect customer information from unauthorized access, misuse, loss, alteration, disclosure, or destruction.

Information submitted through the website should be transmitted over secure connections where available. You can check for HTTPS in your browser address bar.

Access to customer information is limited to people, systems, contractors, or service providers that need it for legitimate business purposes, such as order processing, billing, support, customization, fraud prevention, administration, or delivery.

No online system is completely risk-free. Customers should also protect their passwords, devices, email accounts, download links, payment accounts, and login credentials.

15. Account, Password, and Device Responsibility

If account features are available, you are responsible for maintaining the confidentiality of your login details and restricting access to your account, devices, email address, and download links.

You should use trusted networks, avoid sharing credentials, sign out of shared devices, and notify Akashi Designs if you suspect unauthorized account or download access.

Akashi Designs is not responsible for unauthorized access caused by your failure to secure your email account, device, login credentials, or download links.

16. Data Retention

We retain information for as long as reasonably necessary to provide services, maintain purchase records, support downloads, process refunds, handle customer enquiries, comply with legal obligations, protect intellectual property, prevent fraud, resolve disputes, and operate our business.

Order records, invoice records, payment references, licensing records, download records, refund records, and support records may be retained to confirm purchase history, download access, licensing rights, tax records, refunds, disputes, chargebacks, or copyright enforcement.

Where information is no longer reasonably required, Akashi Designs may delete, anonymize, archive, or securely retain it according to business and legal needs.

17. Your Access and Choices

You may contact Akashi Designs to request access, correction, or clarification regarding information associated with your orders, enquiries, customization requests, downloads, or account where applicable.

You may also contact us to request assistance with email preferences, support records, or account-related details.

Some information may need to be retained for legal, tax, accounting, fraud prevention, dispute resolution, licensing, intellectual property, or legitimate business purposes.

18. Marketing Communications

Where permitted, Akashi Designs may send marketing messages, plan updates, promotional offers, design announcements, content updates, or customer education material.

You may unsubscribe from marketing emails where an unsubscribe link is provided, or contact us to update communication preferences.

Even if you opt out of marketing, Akashi Designs may still send service-related emails such as order confirmations, invoices, download links, refund updates, policy notices, and support messages.

19. Children’s Privacy

Akashi Designs sells digital architectural design products and related services intended for adults, homeowners, builders, developers, and project decision-makers.

We do not knowingly collect personal information from children. If you believe a child has submitted personal information to us, please contact us so we can review the matter.

20. International Customers

Akashi Designs may serve customers in different countries. By using the website or purchasing a product, you understand that your information may be processed, stored, transmitted, or handled through service providers located in different jurisdictions.

Different countries may have different privacy, data protection, tax, building, approval, and consumer rules. Customers are responsible for ensuring that their use of purchased plans complies with local laws and professional requirements.

21. Updates to This Privacy Policy

Akashi Designs may update this Privacy Policy from time to time to reflect changes in our website, checkout process, payment providers, delivery methods, services, legal obligations, or business operations.

Updated policies will be posted on this page. Continued use of the website, submission of information, purchase of products, or request for services after updates are posted means you accept the updated policy.

We encourage you to review this page periodically.

22. Contact Us

For privacy questions, customer information requests, data correction requests, or concerns about how your information is handled, contact Akashi Designs through the contact details provided below.

Email: info@akashidesigns.com

Phone / WhatsApp: +254701870230