Refund Policy

1. Overview

Akashi Designs sells digital architectural house plan packages, customization support, and related design services.

Because our products are digital and can be accessed, downloaded, copied, saved, printed, shared, or used after delivery, refund eligibility is more limited than with physical products.

This Refund Policy explains how refund requests are handled before and after digital plan delivery, download access, customization work, and order-specific preparation.

2. Digital Product Nature

House plans purchased from Akashi Designs are digital products. Once a digital plan package has been delivered, downloaded, accessed, emailed, or made available through a secure link, the product is considered supplied.

For this reason, purchases are generally non-refundable once the digital files have been delivered or accessed, except where Akashi Designs determines that an error occurred or a refund is appropriate under this policy.

The buyer understands that digital delivery creates immediate access to protected intellectual property, and that refund rights may be limited once access has been provided.

3. Buyer Responsibility Before Purchase

Before completing checkout, buyers are responsible for reviewing the selected plan ID, plan title, style, bedroom count, bathroom count, floor count, garage information, square footage, images, descriptions, file expectations, and suitability for their intended project.

Buyers should contact Akashi Designs before purchase if they require a specific drawing, file format, measurement system, construction detail, modification, local approval document, engineering requirement, or other critical feature.

A refund is not guaranteed because a buyer later decides that they selected the wrong plan, misunderstood a preview image, changed their mind, found a different design, or no longer wishes to proceed with the project.

4. Refunds Before File Delivery

If you placed an order but the digital files have not yet been delivered, accessed, downloaded, emailed, or made available through a secure link, you may contact Akashi Designs immediately to request cancellation.

Where the request is received before delivery and before work has begun on any customization, order-specific preparation, conversion, file packaging, or manual handling, Akashi Designs may approve a refund or cancellation.

Refund approval before delivery is not automatic and may depend on payment status, fraud checks, order handling stage, payment provider rules, and whether any service work has already started.

5. Non-Refundable Situations

Refunds are generally not available after a plan has been delivered, downloaded, accessed through a secure link, emailed to the buyer, or otherwise made available.

Refunds are generally not available where the buyer changes their mind, chooses the wrong plan, no longer wants to build, later decides the style is unsuitable, fails to read the description, fails to verify specifications, or expected features that were not expressly included.

Refunds are also generally not available because of local authority rejection, zoning limits, homeowners association rules, land conditions, soil requirements, climate requirements, engineering requirements, structural changes, construction cost changes, contractor advice, or local approval issues.

6. Customization Fees

Customization, modification, conversion, adaptation, redraw, file preparation, design consultation, or special design service fees are separate from standard plan purchase fees.

Once customization work has started, customization fees are generally non-refundable because design time, review, drafting, communication, planning, and professional work may already have been committed.

If a customization request is cancelled before work begins, Akashi Designs may consider a refund or partial refund depending on the circumstances, payment charges, and administrative work already completed.

7. Duplicate Orders and Payment Errors

If you accidentally make a duplicate payment for the same plan, contact Akashi Designs as soon as possible with the order details.

Where a genuine duplicate payment is confirmed and no additional license, plan, download, customization, or service has been supplied, Akashi Designs may approve a refund for the duplicate transaction.

If a payment processor error occurs, the request may need to be reviewed together with the relevant payment provider, bank, card issuer, or checkout platform.

8. Incorrect, Missing, or Corrupted Files

If you receive the wrong plan package, missing files, corrupted files, broken download links, or access problems after successful payment, contact Akashi Designs support promptly.

Where the issue is confirmed, Akashi Designs will normally correct the delivery, restore access, resend the relevant files, replace corrupted files, or provide the proper plan package rather than issue an immediate refund.

Correction, replacement delivery, renewed access, or support assistance is the preferred remedy for technical delivery problems, wrong files, missing files, or non-material order issues.

9. Download and Email Delivery Issues

Buyers are responsible for providing a correct email address, maintaining access to that email account, checking spam or junk folders, and keeping download links safe.

Akashi Designs is not responsible for delays caused by incorrect customer information, unavailable email accounts, email filtering, buyer-side device issues, browser problems, network issues, or failure to check the provided email address.

If a confirmed buyer cannot access delivered files due to a technical issue, Akashi Designs may assist by resending delivery information or providing reasonable support to restore access.

10. Local Approval and Construction Responsibility

Architectural plans may require local review, adaptation, engineering, stamping, structural calculations, energy calculations, site planning, or approval by licensed professionals in the buyer’s location before construction.

Akashi Designs is not responsible for local authority rejection, engineering requirements, zoning restrictions, site conditions, soil conditions, climate requirements, construction costs, contractor decisions, material substitutions, or local code requirements.

Refunds are not guaranteed because a buyer later discovers that local adaptation, professional review, engineering, approval, or additional documentation is required.

11. Chargebacks, Reversals, and Payment Disputes

If a buyer initiates a chargeback, payment reversal, dispute, or payment cancellation after receiving digital files, Akashi Designs may suspend download access, cancel the license, pause support, and take steps to protect its intellectual property.

A chargeback or payment dispute does not grant the buyer the right to continue using the downloaded files, copied files, printed files, or derivative work based on the plan.

Akashi Designs may provide order records, delivery records, download records, email records, invoice records, and licensing information to payment processors, banks, or dispute handlers where necessary to respond to a dispute.

12. Payment Provider and Bank Timelines

Where a refund is approved, the timing of the refund may depend on the payment provider, checkout platform, bank, card issuer, currency, settlement status, fraud checks, and payment method used.

Akashi Designs is not responsible for delays caused by banks, card issuers, payment processors, currency conversion, payment holds, compliance checks, or third-party payment systems.

Refunds, where approved, will normally be processed through the original payment method unless Akashi Designs determines that another method is necessary or appropriate.

13. Refund Request Process

To request a refund review, contact Akashi Designs with your full name, order number, payment reference, email used at checkout, plan ID, date of purchase, and a clear explanation of the issue.

Akashi Designs may request additional information to verify the order, payment status, delivery status, download status, customer identity, file issue, or reason for the refund request.

Submitting a refund request does not guarantee approval. Each request is reviewed according to this policy, the Terms & Conditions, licensing rules, delivery records, and the circumstances of the order.

14. Approved Refunds

Where a refund is approved, Akashi Designs may revoke download access, deactivate delivery links, cancel the license associated with the order, pause support, and require the buyer to stop using the relevant files.

The buyer must not continue using, building from, sharing, editing, printing, copying, or distributing refunded plan files after the license has been cancelled.

Approval of a refund does not waive Akashi Designs’ copyright, licensing, enforcement, or intellectual property rights.

15. Limited Remedy

For delivery problems, missing files, incorrect files, access issues, or non-material errors, the buyer’s remedy will normally be limited to correction, replacement delivery, restored access, support assistance, or another remedy selected by Akashi Designs.

To the fullest extent permitted by law, Akashi Designs is not liable for indirect losses, lost profits, construction delays, contractor costs, local approval issues, engineering costs, authority rejection, project cancellation, or other consequential losses connected to a plan purchase or refund request.

Where liability cannot be excluded, Akashi Designs’ total liability is limited, to the maximum extent permitted by law, to the amount paid by the buyer for the relevant digital product or service giving rise to the claim.

16. Abuse of Refunds or Digital Access

Akashi Designs may refuse refund requests that appear abusive, fraudulent, dishonest, repetitive, inconsistent with delivery records, connected to unauthorized sharing, or made after the buyer has accessed or used the digital files.

Akashi Designs may also refuse future service, suspend accounts, deactivate links, or take enforcement action where there is suspected fraud, chargeback abuse, file misuse, copyright breach, or unauthorized redistribution.

17. Updates to This Policy

Akashi Designs may update this Refund Policy from time to time to reflect changes in products, payment methods, delivery systems, legal obligations, checkout providers, or business operations.

The version published on this page applies when you purchase, download, request support, or submit a refund request, unless a different written agreement applies.

18. Contact for Refund Review

Refund review requests and order support enquiries should be sent to Akashi Designs using the contact details provided below.

Email: info@akashidesigns.com

Phone / WhatsApp: +254701870230